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Privacy Policy for aplikasi ciutoto

When you open an account with us, your personal information and payment details are kept secure by our data-handling practices.

Account data encryptedPayment details securedDANA, OVO, GoPay, QRIS safe
aplikasi ciutoto Privacy Policy for aplikasi ciutoto
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your personal information, or need to update account details, our support…

Live Chat Open the chat bubble in the bottom-right corner of your account dashboard.
Email Support Send your privacy request to [email protected].
Phone Verification Call our team to verify changes to your registered phone number or email.
SECURITY INSIDE

Data Protection, Cookies and Account Safety

We encrypt your login credentials and payment information using industry-standard protocols. Cookies on your device track your lobby preferences and keep you logged in across sessions.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details never leave our secure payment gateway.

Cookie Use

We place cookies on your device to remember your language choice, game preferences and login state.

Data Retention

Account history, transaction logs and identity verification records are kept for five years after account closure for regulatory compliance.

Access Requests

Email [email protected] with your username to request a full copy of your personal data.

Account Recovery

Lost access? We verify your identity via email and registered phone before resetting your password or updating two-factor settings.

Third-Party Links

We link to game studios and payment partners. Their privacy policies govern data they collect separately; we recommend reviewing them.

Privacy Policy Questions Answered

Players often ask us about data storage, payment security, account deletion and how we handle personal information. Below are the answers to questions we hear most frequently.

No. When you deposit via DANA, OVO, GoPay or QRIS, the payment partner handles your payment details directly. We only store a transaction reference and your account balance. Your card or wallet credentials never pass through our servers.

Yes. Email [email protected] with your account username to request deletion. We anonymise transaction records within 30 days, though we retain a summary for regulatory compliance where local law requires it.

We store your ID copy and verification data for as long as your account is active, plus five years after closure. This meets local financial reporting standards. You can request deletion earlier if local law permits.

We do not sell or share your personal information with third parties for marketing. We may share anonymised data with payment partners to process transactions and with regulators if legally required.

Your account remains yours indefinitely. We keep your personal data and transaction history intact. Inactive accounts do not trigger data deletion unless you request it.

The app uses the same encryption as our website. Your login is protected by password and optional two-factor authentication. We recommend updating your app regularly for the latest security patches.